Frequently Asked Questions 

Reservations

1) How can I make a reservation?
2) How and when will you confirm my reservation?
3) What is "Payment Guarantee" in the reservation form?
4) What is the "Discount" field?

Traveling in Crete

1) How can I come to Crete Island?
2) How to get to Castello Hotels from Iraklion Port / Airport?
3) Is there anything worth visiting place in Heraklion?

Reservations

1) How can I make a reservation?
To make a reservation just select the hotel you wish to stay and click on the reservation link. Fill in the form and press the “submit” button. After this you will immediately receive an e-mail notification with all information about your request.

2) How and when will you confirm my reservation?
We will confirm your reservation as soon as possible (depending on the time you have made the request) by sending you an e-mail.

3) What is “Payment Guarantee” in the reservation form?
You can choose a way of sending us your credit card number or make a 20% deposit to our bank account so we can confirm your request.

4) What is the “Discount” field?
If you have any discount number from special offers or coupons that reduces the price you can write it at the discount field.
If you have more than one numbers please use one of your choice because we can accept only one per reservation.
If you have a coupon that does not has any number then either write the title or inform as about this in the special requirements field.

Traveling in Creta

1) How can I come to Crete?
By air, “Nikos Kazantzakis”, Heraklion International Airport and Crete’s main airport serves our capital city Heraklion, other prefectures like Lasithi and resorts like Sissi near Agios Nikolaos. You can fly with Olympic Airlines, Aegean Airlines, British Airways and many more.

By sea, Sail from Piraeus to Heraklion Port with Minoa Lines or ANEK Lines. Check Heraklion-Piraeus-Heraklion Itineraries and Prices for Minoan Lines and Heraklion - Piraeus - Heraklion Itineraries and Prices for ANEK Lines.

2) How to get to Castello Hotels from Port / Airport?
Make an online reservation either for a taxi or car hire. For more information please read our Transportation section.

3) Is there anything worth visiting place in Heraklion?
Please see our Travel Guide. For distances please check the General Information pages either for Castello Hotel or Castello Village.